Refund Policy
Thank you for shopping with us. This Refund Policy describes our guidelines for returns, refunds, and related procedures for all orders placed on our website. All transactions on this website are settled in USD. If you have any questions regarding return or refund matters, please contact our support team via the Contact Us page on the website. This is the only official communication channel available for submitting your inquiries and applications.
After you receive your items, you have a period of 60 days to submit a return request. Within this time frame, you may apply to return your purchased goods for several valid reasons, including receiving items that do not match the product description, manufacturing defects, unsatisfactory sizing, or personal reasons that make the product unsuitable for your use. All return applications must be initiated by sending a message through the Contact Us page. When submitting your return request, you should provide your order number, state the reason for the return, and attach clear photographs of the relevant items. These materials allow our support team to evaluate your application quickly and effectively.
Please note that items you wish to return should remain in their original condition. The merchandise should not show heavy wear, stains, scratches, or damage that results from regular use after delivery. Any attached tags should still be intact whenever possible. Products that have been heavily used, washed, altered, or damaged by the customer will not be eligible for return. Before you send the package back to our designated warehouse, you need to wait for formal confirmation of your return application from our customer service team. Do not ship goods back without receiving prior approval, because unsolicited returned packages may not be processed or accepted at our warehouse.
Once your returned parcel arrives at our warehouse, our staff will carefully inspect the items. After inspection confirms that the goods satisfy our return requirements, we will begin to process your refund. Refund processing will take 5‑10 days. After we complete the refund on our system, the actual arrival of funds to your payment account will also depend on the processing speed of your payment provider or bank. We are unable to control delays created by third‑party financial institutions, and we cannot be held responsible for such delays. Please allow additional waiting time for your bank to complete the transfer.
Partial refunds may be granted under certain circumstances. If only some items within one single order are returned, we will process a partial refund corresponding to those returned items. The remaining items that you keep will stay on your completed order record. Full refunds will be arranged when all items from an order are returned and successfully inspected at our warehouse. In situations where we confirm there is a serious quality issue with an item, we may discuss alternative solutions with you. These alternative options may include product replacement in place of a full refund. You may communicate your preference for replacement or refund through the Contact Us page, and we will evaluate the feasibility of your request.
If your package is lost in transit or severely damaged upon arrival, you must submit supporting photos of the outer packaging and damaged contents through the Contact Us page. Our team will review your case. Depending on the specific circumstances of the loss or damage, we may proceed with a replacement shipment or a corresponding refund. Each incident will be assessed individually, and the final resolution decision rests with our support team after evaluation of the evidence you provide.
We would like to clarify the situations in which refunds cannot be approved. Products that have been intentionally damaged after delivery are not eligible. Items marked as final sale at the time of checkout cannot be returned or refunded. In addition, we cannot accept return requests submitted after the 60‑day return window has expired. Once this period has passed, the order is considered final and no further return or refund application can be opened for that purchase.
When you are preparing to send items back, you are responsible for arranging the return shipment of the goods. Return shipping costs for sending merchandise back to our warehouse are borne by the customer, unless the problem is caused directly by our side, such as confirmed manufacturing defects or us shipping the incorrect item. In these specific scenarios, we will coordinate the relevant arrangements for the return shipping expense. You must not send returned goods to any address other than the warehouse address provided by our customer‑service representative after your return application has been approved.
When a refund has been completed by our system, the original transaction will be reversed. The amount that is refunded will correspond to the value of the returned items. Please check your payment account regularly after the refund processing period. If you have not seen the refund reflected in your account after a reasonable waiting period, you may submit an inquiry via the Contact Us page with your order number so our team can verify the status of the refund record on our side.
We reserve the right to adjust the content of this Refund Policy. When revisions take effect, the updated version will be published directly on this page. It is recommended that customers review this policy before placing new orders. Any questions you have concerning this policy can be directed to our support team on the Contact Us page.
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