Shipping Policy

Thank you for visiting and shopping with us. This shipping policy sets forth the terms and conditions related to order processing, preparation, and delivery for all purchases placed through our website. All transactions on our website are completed using USD as the official currency. If you have any questions about shipping, delivery times, or logistics‑related issues, you may reach our support team through the Contact Us page on the website. This is our official channel for all shipping‑related inquiries.
Once your payment is successfully confirmed, our team will start processing your order immediately. Order processing includes product picking, quality checking, secure packaging, and preparing the parcel for dispatch. We work to complete all necessary preparation work before the item leaves our facility. Orders will be dispatched within 1‑3 days after payment confirmation. After the parcel departs, the overall delivery period typically ranges from 6‑12 days. It is important for customers to understand that the stated delivery timeframe is an estimated duration and not a guaranteed delivery date. There are several external factors that may influence the transportation progress of international shipments. These factors include local customs inspection procedures, temporary adjustments made by transportation carriers, adverse weather conditions, and unexpected regional logistical disruptions. When such circumstances occur, slight extensions to the delivery timeline may take place, and delays are outside of our direct control.
When the shipment has been arranged, we will update relevant tracking information to your order record. You are able to view the movement of your package by accessing your personal order page on the website. We recommend that customers regularly check tracking updates after their order has been dispatched so that you can stay informed regarding the progress of your shipment. If you notice that the tracking status has stopped updating for an extended period of time or you observe other unusual logistics events, you may send a message through the Contact Us page with your order number. Our team will review the available logistics records and attempt to provide you with relevant information about your parcel.
Customs clearance is a necessary procedure for international parcels. We complete all required customs declaration work for each outgoing shipment in accordance with standard international shipping practices. All information that we submit for customs declarations will reflect accurate details of the items contained within each parcel. We are unable to modify declared values or item descriptions at the personal request of customers. Every shipment will go through standard inspection procedures at the local port of acceptance. In rare cases, local customs may hold the parcel for additional inspection, which can add extra time to the delivery．We cannot accelerate this, as inspection work falls under the jurisdiction of local government agencies.
It is the responsibility of every customer to provide complete and accurate shipping information at the moment of placing the order. This includes the recipient’s full name, detailed street address, postal code, and valid contact information. If the shipping address entered contains incomplete details, spelling mistakes, or outdated information, this may result in delivery failure, parcel return, or loss. We will not bear responsibility for delivery‑related problems that arise directly from incorrect address data provided by the customer. If you realize you have submitted an incorrect shipping address immediately after submitting the order, you should contact our support team without delay through the Contact Us page. We will attempt to adjust the shipping address before the parcel has been dispatched. Once the parcel has already left our facility, address modification is no longer possible.
After the parcel arrives at the destination, the local courier will complete final delivery. Please make arrangements to receive your package in a timely manner. If the courier is unable to complete delivery on the first occasion, the local"He attempts further delivery according to local courier rules. When a parcel is marked as successfully delivered within the tracking record, it is considered to have been received by the customer. In cases where a parcel is returned back to us because no one was available to accept delivery, the customer will need to place a new order for the items. We are not able to automatically reship the returned merchandise.
In the event that a parcel is confirmed lost during transit, you should submit a formal inquiry through the Contact Us page together with screenshots of your tracking information. Our team will initiate an investigation with the logistics provider. The investigation process will require some time to complete. After the investigation reaches a conclusion, we will discuss available solutions based on the official feedback provided by the logistics service. Each loss case will be reviewed individually, and the final resolution will be determined after the completion of the investigation.
We reserve the right to revise this shipping policy at any time. When updates are made, the revised content will be published directly on this policy page of our website. We encourage customers to read through this shipping policy before submitting new orders. Should you have any questions about these shipping terms, you can send your inquiry to our customer‑service team by visiting the Contact Us page.

 

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